We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Terribly long shipping
Tired to wait, because. The track was not tracked. Quality is satisfied, ordered a second time.
very good, like described
very good size, works very well, air doesnt get trapped inside and is useful larger teapots
good stuff.. I hope it won't get any rust
Excellent convenient item. I order again
This is one of the best tea strainers I've ever used! Very sturdy, and made of stainless steel, it does it's job perfectly. I love the upright, "cap on top", design. The cap fits sturdily, and opens with a twist. It is also extremely easy to screw on, you know it's on tight, when it makes a click. I have tried to get it to come open multiple times, and spill it's contents, but it is on securely ❣ The holes are small, so it doesn't let small tea particles out into your cup. There is one small issue though, the water in your tea pot, or cup, has a difficult time getting into the strainer, due to the tiny holes. I use a coffeemaker to brew my tea, it keeps my tea warm all day, so the strainer has plenty of time to soak up the water, and give a nice strong cup of tea! (the coffeemaker is only used for tea, not coffee and ). The shipping was super fast, and the item was securely packaged for a safe delivery , in multiple layers of protection ❣ 》》》》
The goods received after 1,5 months, but in good condition. Information for future customers of the tea container, the lid is securely locked with the help of 3 antennae on the lid, which enter the appropriate holes in the container body. the goods are quality, only long reach the addressee and are not tracked on the territory of russia.
Everything is fine. with the store did not communicate. There was no need
Great. Holes are small, just for roybush tea. The only negative-the castle is extremely unreliable! Although i have not had any cases of self-discovery yet.
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