We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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The order is very satisfied! Great set! The quality of the Container Material and Cup is very nice. You can wash in the dishwasher and use in the microwave (there are corresponding icons). Came the order quickly, packed for 5 +-in a protective bag with air pockets, came safe and sound. The bag is excellent, the container perfectly stands in it, the glass is also placed, and plus there is room for snow or a small bottle. Едиснтвенное, I came a set with a spoon and a wand-but I did not specify this moment. Recommend!
Thank you. Packed well. Quality is OK.
Very convenient set
Product shipped in less time than stipulated. Everything came complete and well wrapped. The lunch box is thinner than I expected, but it's similar to the advertising photo. The bags are of good quality and perfect fit the lunch box.
A little small but very nice and functional, I like
The cool thing
The parcel came. It was packed perfectly, nothing was damaged. Equipment and quality correspond to the declared. The store is polite. There were small problems with delivery, but we all decided. Thank you. Seller recommend.
Excellent article, it has arrived in due course despite the difficulties.
Conforme
I ordered the bag and the box. They came early. The quality is good, the thread is nowhere, the zipper is in place. In the box three partitions that are not available to the end, so when shaking it is possible to mix all your lunch.
Delivery is very fast, only 10 days before Mo, track is tracked, packed well, all came whole. Externally corresponds to the store's photo, I liked it. Bought as a gift, so that what and how in operation do not know, hope friend like, seller Thank you!
Great, medium size, cooler handbag, small to lunch box size, cute. I'm very happy to order the children.
Great, I'm delighted
Bien
super
A beautiful set, does not flow, if the right rubber band is. Spoon and sticks are smaller than the standard size, so replace with iron will not work. Thermal bag keeps heat well
Its so cute. Very good quality. When opening the lids, it is really smooth and not too loud. I recommend for the price
ни чем не пахнет.но щели есть по краям.
Everything came in good condition. The jar smelled stronger than the container. After washing, they ventilated a couple of days.