SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Recipes for Diabetes-Weight Loss-Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://recipehealthyfood.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Good Goods can be brother
great just like the real thing
Came very quickly. I received it less than a month shipping. Tested it! Works well! Made rice and steamed eggs in it.
The item corresponds to the description, packed well, the track is tracked. the purchase is satisfied, the store prosperity and success!
The order received in the set time, even a little earlier. All the details of lunch boxing came without damage. Plus fabric case. Tried to make rice, buckwheat, vegetables, meat, eggs. Everything is perfectly prepared, very tasty! The lunch box is heated quickly, the water boils already after 6-7 minutes. Heated everything is also perfectly and quickly, minutes after 10-15 all hot. I am very satisfied and recommend this model for purchase. Stainless steel bowls, plastic does not smell. Easy to clean. Microwaves do not use fundamentally, so at work now will be provided a hot home lunch always! Seller sent everything promptly, thank you very much!
Lunch boxes are good, all the workers came, two wire worked badly, had to replace the wire from the system. Includes 2 cups, egg cooking device, storage bag. Tried to cook eggs (15 minutes in the cool) and made omelets (10 minutes). Ready food warms 15-20minutes
Well heated, poured from under the tap cold water, until the hot State heated in 10 minutes!
That's great. I thought it would be more. It turned out to be more compact, which is good. For 30 minutes boiled 3 portions of rice and cutlet with vegetables in a small bowl stewed. Instructions with recipes in English. It doesn't noise, it hardly flows. Well, I'm happy. The only, complete tableware on 3. on the pins of the bottom of the box left Gray partially wiping spots.
Absolutely love this product. Item as described and arrived very quickly. There was a very minor ding in the inner pot but not it does not impair the product so I am okay with it.
And tried, it's okay
Looks pretty not bad, tried to boil water, minutes in 7-9 boiled. The store is responsive. Minus the star for the fasteners, but when heated they are not needed, the plastic heats up and expands, it turns out a rather dense connection of the upper and lower parts.