We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product is great! Just like in the picture.
The product equal to the description. the only detail is the delay. too much is waiting time.
Very nice, quality and superior results. It also serves for yerba mate. Elegant. Nice gift.
Excellent alternative to paper bags. Not only do i use the grass that i want but i also produce less garbage and so i take care of the environment.
The breeders are good. Slightly smelled, but after pouring boiling water stopped. The bottom does not fall out, the chines do not fly out. Silicone is a little colored from welding, but it is expected.
Very well. Good silicone product. Perfect. Rinse with diffused water well. Perfect tea. I recommend the store
Everything is fine and on time
Very well made. Product not śmierdział. Only minus is such that sylikon some yellowing of tea
Come quickly. Convenient and cool)
Ordered 18.05 received 14.06 More convenient than iron tongs with a grid that used earlier, and you can fill as much as you want and hands do not burn. There are concerns about the rope but it can always be replaced, the container for tea is quite dense. You can take, for such money
The material i liked, it's soft silicone and it works perfect
Just like the add. It looks perfect.
Came quickly, excellent quality. I'm very happy! Thank You
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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