We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
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Great thermos. I had to take two liters. 2,5 a lot came out
The external quality is satisfied, but here is how to keep the Heat look
Packaging very successful delivered in 2 months bought 15.56 TL customs tax came out. I tried it six hours later and it was like I put water in the first place, even after 18 hours, I would definitely recommend it.
For marriage (paint chips) I was returned half of the cost of the goods. Fair store, I think so. Quickly responds and entered my position. So I don't see any point in making him a bad score. Thermos, by the way. Took fishing.
The thermos reached the whole and unharmed. The store packed very well. Thank you very much!!!
Price contrast looks like a decent living
Externally the Thermos are good, as in the case did not check, I will check the supplement. Didn't communicate with the producer
Thermos keeps the heat, the smell of course, is pungent very. Looks like it's washed, doesn't smell, let's go. Now about the problematic, bottom plastic on the thermos where the curve handle is held, and the Thermos has a one-way slope.
ok
It keeps water boiling for up to 7 hours as I expect it to be very nice
Wow! Very nice thermos, it arrived very quickly, very well protected and surprise delivered with a pin to clean it. Impeccable. Thank you
The Thermos is made soundly. Let's see how in operation it will show itself.
Great thermos. Ready for fishing
Great thermos!!!! Poured hot water 87 degrees and put on the balcony, at night was a minus!! 12 hours later, the water was hot, about 60 degrees. I'm totally satisfied with the result.