We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Кружка большая, увесистая, целая))Дошла до Омска за 6 дней. Из коробки воняет саным китайским пластиком, моющие средства не помогаю убрать запах, за три дня немного стало лучше. А так кружка шикарная
Everything is fine, the item conforms to the description, the quality is good, the delivery is long.
The product went for a long time about a month, came in dirty boxes, but packed in foam well, so well, the quality of the product is excellent, in weight heavy.
A good mug, as in the photo. The quality is normal, for China, heavy, I hope the horns will not fall off. I had a uneven bottom, I had to clean, only for this I reduce the evaluation. Came for a month
The bottom is not even, the mug is unstable, otherwise everything is fine
came very fast
Iron and plastic on it)) smelled of a mug with a beef as Came)) Feri to help))) gave a friend to Dr, he liked)) pivas drink will go))
Packaging not very strong. styrene foam around mug all crushed and broken. box squashed. The metal rim of mug has a dent in it, however I guess it is acceptable. not "happy" about it, but will accept. Otherwise, the mug looks great.
What I included
I am very pleased. The product meets my expectations. Shipping time: 21 days. Thank you and best regards.
Excellent service thank you
Это супер быстрая доставка, 11 дней до Оренбургской обл.!!! Единственное, что коробка и пенопласт внутри выглядят так, как будто посылку открывали и пинали все к кому она попадала. Хорошо хоть кружка при этом не пострадала. Тяжеленькая, по размеру чуть ниже пивного бокала, вмещает в себя так же чуть меньше чем пивной. Был запах, но после того, как обдала кипятком пропал. Черепушка выглядит круто, прокрас хороший, выбоин и сколов нет. Брала в подарок, спасибо большое продавцу!))
Все хорошо, запаха нет
Nice mug. Comfortable sitting, nice heaviness. I am pleased)
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