We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packing is terrible. Here comes the crumpled, the coffee maker itself. Coffee is not bad, on the gas stove is cooked in 5 minutes. The only thing that did not like is the weak loop of the lid.
Looks good but have not used it yet. Delivery took long time but understandable due to Covid 19
All well I use a week
The packaging of course was not in the best condition, to put it mildly. But the goods are good for their money. A little tight twists the truth, but the main function performs, coffee is cooked. Goods satisfied
Everything is fine except that when the bottom is boiling, the Puz becomes! the cotton is strong! scares
Very good product for a great price. Waiting is worth it but hope stupid trade disputes stop.
Кофеварка пришла за 13 дней до Волгограда! Продавцом доволен! Но пришла в помятой упаковки с погнутой крышкой (почта России), пришло выгибать плоскогубцами. Самой кофеваркой очень доволен уже не первая!!!
Sent quickly, coffee brewed. But the packaging was in the rubbish, like this Samovarchik did not suffer, surprisingly.
looks good, gast delivery. now testing it.
Сколько раз уже говорили о плохой упаковке. Коробка вся мятая.В результате изогнуто крепление крышки,надеюсь смогу поправить.
Packing norms, the best thing I have in the morning.
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