SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Recipes for Diabetes-Weight Loss-Fitness (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://recipehealthyfood.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
They are not that heavy, easy to hold almost like the wooden ones, but after awhile it's gonna be slippery because of your hand's sweat or because of the steam from your food. The "prints" on them are coming off easily.
The goods are good. Sticks are beautiful, really like these fish, convenient to hold in hands, they are not very light and not heavy. Sent them quickly, but small goods always go long... Brought poiam home. Thank you❤
The product is excellent, the store is sociable, sorry it did not come, to blame the mail.
Great product, the store is very sociable. Sorry it didn't come. It's the Mail to blame.
Zhèxiē huāle liǎng gè duō yuè piece dàodá. Tāmen sìhū jiànzào dé xiāngdāng bùcuò. Dànshì, méiyǒu embankment yǒu tú'àn. Tā sìhū shì mǒu zhǒng sùliào huò tāmen yǐjīng zhān zài jīnshǔ shàng de dōngxī. Nín wúfǎ zhēnzhèng fēnbiàn chūlái, yīn wéi qízhōng méiyǒu zhēnzhèng de lúnkuò. Kàn qǐlái tā kěnéng huì suízhe shíjiān de liúshì ér xiāotuì, seamless wǒ bìng compensation xīwàng yī měiyuán de kuàizi yǒu shé me hǎochù.
Everything is fine, the sticks are super!!!
Пришло быстро (за 10 дней с лишним), достаточно легкие и классные. В общем, очень довольна заказом <З
The parcel was tracked to Russia. Because of the coronavirus, it's problematic to tell exactly when she came. Sticks are comfortable, light, after disposable bamboo until very familiar to keep them. For 65 R the quality is good. The store did not communicate, but the parcel arrived on time, nowhere was lost, so I recommend
Gamepad works well, I like everything, order, the parcel to the Novosibirsk region came in 17 days!
Fine. The material is good, quality, does not rust, though the drawings of the dog are worn, but it's more of a hard sponge
To Moscow in 40 days. Fully complies with the description. They sit well in their hand.
Товар пришёл очень быстро, товар качественный, советую этого продавца.
Very nice in hands
They’re neat and worth my purchase :)
Sticks like sticks.) Pretty light.
Easy, but it's not convenient for me to eat them.
пришли за 11 дней. палочки классные
Lovely sticks, already ate them, sit comfortably in the hand, lungs. Went almost 2 months
все отлично, качеством довольна. упаковано простенько. бросили прямо в почтовый ящик. спасибо продавцу